FREQUENTLY ASKED QUESTIONS

Select one of the above questions to find out it's answer. If you have a question that is not answered on this FAQs page, please contact Premier Carpet Service at (847) 847-2003 with your specific question.

GENERAL QUESTIONS

What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.  Premier Carpet Service exclusive hot water extraction method removes the toughest, deepest dirt safely and gently.  Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.  Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 90% of the moisture.  It’s the cleaning method most recommended by carpet manufacturers.
Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required.  If needed, the crew can pre-vacuum the area to be cleaned.  Also, the equipment is vacuuming the entire time we are cleaning.
Do you move furniture?
Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
How long will it take for my carpet to dry?
Dry time is affected by humidity, soiling level, temperature and air flow to the area. It can take anywhere between 4-16 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Premier Carpet Service at (847) 847-2003 as soon as possible."]We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
Why do your prices vary from other carpet cleaners?
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a our 100% GUARANTEE. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always properly trained. This is what allows us to stand behind all of our work. ACCORDING SOCIAL MEDIA, WE'RE NUMBER 1 IN ALL NORTH SHORE AREA.

SOME OTHER QUESTIONS

Why should I have a protector applied to my cleaned carpets?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.
The tag on my furniture recommends a dry cleaning method. Can Premier clean it?
Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.
What does professional cleaning do to the protective coating I purchased with my upholstered furniture?
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time - along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.
Does carpet come with a protector?
A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

GET YOUR $20 DISCOUNT!*

* We e-mail you short details. Only with a submission, after service will be privided.

BEFORE THE CLEAN UP

Service minimum will apply.

THANK YOU FOR SENDING!

YOUR DISCOUNT CODE

GET YOUR $20 DISCOUNT!*

* We e-mail you short details. Only with a submission, after service will be privided.

BEFORE THE CLEAN UP

Service minimum will apply.

THANK YOU FOR SENDING!

YOUR DISCOUNT CODE